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Are you a phone service provider? How do you work with carriers?
We're an insurance provider, not a phone carrier. Our handset protection program is similar to car insurance. Much like how your car insurer and car manufacturer are separate companies, we too are separate from wireless phone service carriers.
Isn't my phone covered by another form of insurance?
Not usually unless you have purchased a separate rider which lowers your deductible to where a replacement might be a logical option.
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