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Questions We Hear The Most

How do I set up my personal account?

1) Make sure you are at the correct website. The URL should be name of the dealer or carrier you purchased your service from.

2) Visit Manage Account and click on Not Yet Registered? Then, follow the prompts. You can find your Account here.


How do I change my personal information?

Log in to Manage Account and navigate to Account Dashboard. You will find tabs and links to update a wide range of information. You can find your Account here.


How do I find my phone’s make and model?

Please visit Manage Account, and navigate to Account Dashboard, then Program Summary. Your phone’s make and model will be visible. You can find your Account here.


How do I retrieve my lost password or username?

Visit your client portal. On the home page of the portal, click on link on right, “Forget your User ID/password.”  You can find your Account here.

How do I file a claim?

Visit the claims section on your account portal for step-by-step instructions. You can also log in to your account and hover over Manage Account. You will see a drop down for Claims Center. Click on it, and you’ll see more in-depth information in Claims FAQ. You can find your Account here.


Am I required to pay a deductible before I get my replacement phone?

Yes. You are required to pay a one-time deductible for each approved claim. For your exact deductible, log in to your personal account and navigate to Program Summary. You can find your Account here.

How do I update my credit card information?

Log in to Manage Account and click on My Billing. You will see a link where you can update your credit card. You can find your Account here.


How do I cancel coverage?

Log in to your personal account and hover over Manage Account. You will see Cancel Coverage in the dropdown. Click on it and follow the prompt. You can find your Account here.

How do I change my insured phone?

Log in to your personal account and hover over Manage Account. You will see Change Handset in the dropdown. Click on it and enter the information. Please note, you will need a proof of purchase for your new phone or device to get it covered. You can find your Account here.


Can I see my billing history?

Yes. If you are being billed from eSecuritel and not your carrier, Log in to your personal account and click on My Billing.If you are being billed by your wireless provider or carrier, please contact your carrier. You can find your Account here.


How can I call you ?

To contact eSecuritel about your wireless protection program, please call the customer care department dedicated to your account. You can find your Customer Care number by visiting your Account portal. You can find your Account here.
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Business Inquiries


For general Business or partnership inquiries, please click here


Store Reps

    If you are a Store Rep and would like to manage your program, please visit your store rep center or contact your Account Manager.


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P.O Box 03
Alpharetta, GA 30009 - 9998

5 Ways to Protect Your Phone from Classroom Theft

It happened walking to fifth period, during lunch, at practice. It was taken by a best friend, a boyfriend, some woman with frizzy hair, the substitute teacher.

These are a sample of the more than 550 stories on chronicling the trials of students who have had their phone stolen.

1. Know the School Cell Phone Policy: Most schools today have a specific cell phone and device policy. Many state they are not responsible for cell phones or other electronic devices that are brought to school. Others ban the devices altogether and teachers are within their rights to confiscate the devices if seen. Know the school’s cell phone policy and realize that if a phone is stolen, it may be a matter for the police, not school administration.

2. Keep the Phone Stashed Away Unless it’s an Emergency: Kids shouldn’t need their cell phones during school hours, so keep the devices stashed away. Thieves watch to see who has the latest models and when students aren’t looking, they lift the phone. If the phone is kept out of sight, it’s less likely to be a target. In addition, many administrators say that a cell phone reported “stolen” is often simply misplaced by the student. If the phone isn’t taken out, it can’t be forgotten or misplaced.

3. Keep Your Phone on You: Backpacks, purses and gym bags are easy pickings for thieves. When a student turns away, a thief can take the device without disturbing the victim. It’s much harder to pick-pocket someone, especially if the phone is tucked deep inside an inner pocket. Don’t put the phone in a back pocket though. Not only is it easy for a pick-pocket to access, but it could end up swimming in the toilet.

4. Lock Your Device with a Password: Set up your phone to timeout after a short period of inactivity, requiring a passcode to get back in. If your phone’s settings don’t allow for a swipe pattern, pin, or password, consider downloading a security app like NQ Mobile. Not only do these programs allow you to set a password, they also include features that allow you to remotely locate, lock and wipe your data.

5. Don’t Make Your Phone a Conversation Piece: It’s tempting to brag about getting the latest model, but to keep a phone safe, kids need to keep the excitement to themselves. In addition, a utilitarian case is better than one that makes a flashy statement. Don’t do anything that draws attention to the phone.

Even the most vigilant students can misplace or have their phone stolen. If or when that happens, you’ll need to file a claim with your insurance provider. A comprehensive protection program like eSecuritel’s NQ Bundled offering ensures that not only can a lost or stolen device be located, locked, and wiped before a thief can get to it, but also ensures a fast replacement. Customers with an approved claim can receive a replacement phone as soon as the next morning.