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Questions We Hear The Most

How do I set up my personal account?

1) Make sure you are at the correct website. The URL should be esecuritel.com/the name of the dealer or carrier you purchased your service from.

2) Visit Manage Account and click on Not Yet Registered? Then, follow the prompts. You can find your Account here.

 

How do I change my personal information?

Log in to Manage Account and navigate to Account Dashboard. You will find tabs and links to update a wide range of information. You can find your Account here.

 

How do I find my phone’s make and model?

Please visit Manage Account, and navigate to Account Dashboard, then Program Summary. Your phone’s make and model will be visible. You can find your Account here.

 

How do I retrieve my lost password or username?

Visit your client portal. On the home page of the portal, click on link on right, “Forget your User ID/password.”  You can find your Account here.


How do I file a claim?

Visit the claims section on your account portal for step-by-step instructions. You can also log in to your account and hover over Manage Account. You will see a drop down for Claims Center. Click on it, and you’ll see more in-depth information in Claims FAQ. You can find your Account here.

 

Am I required to pay a deductible before I get my replacement phone?

Yes. You are required to pay a one-time deductible for each approved claim. For your exact deductible, log in to your personal account and navigate to Program Summary. You can find your Account here.

How do I update my credit card information?

Log in to Manage Account and click on My Billing. You will see a link where you can update your credit card. You can find your Account here.

 

How do I cancel coverage?

Log in to your personal account and hover over Manage Account. You will see Cancel Coverage in the dropdown. Click on it and follow the prompt. You can find your Account here.


How do I change my insured phone?

Log in to your personal account and hover over Manage Account. You will see Change Handset in the dropdown. Click on it and enter the information. Please note, you will need a proof of purchase for your new phone or device to get it covered. You can find your Account here.

 

Can I see my billing history?

Yes. If you are being billed from eSecuritel and not your carrier, Log in to your personal account and click on My Billing.If you are being billed by your wireless provider or carrier, please contact your carrier. You can find your Account here.

 

How can I call you ?

To contact eSecuritel about your wireless protection program, please call the customer care department dedicated to your account. You can find your Customer Care number by visiting your Account portal. You can find your Account here.
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Business Inquiries


 

For general Business or partnership inquiries, please click here

   

Store Reps

    If you are a Store Rep and would like to manage your program, please visit your store rep center or contact your Account Manager.

   

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eSecuritel
P.O Box 03
Alpharetta, GA 30009 - 9998