What Are Your Customer Service Hours? Our friendly representatives are here to assist. Call our Customer Care Center Monday through Friday 8AM to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET. Or, if you need something that just can’t wait, an automated attendant is available 24/7.
Will I Get the Same Phone for an Approved Claim?At eSecuritel, we make it our mission to send you the same device. If due to market conditions or supply this just isn’t possible, you have our word that your replacement device will be of like features and quality.
What’s My Deductible? We’ll collect a one-time deductible when your claim is accepted. Check our handy grid to see what your deductible will be.