Why eSecuritel Customer Satisfaction Choices Financial Benefits Fulfillment Options HITS Marketing Support Turnkey Integration Compliance Carrier Solutions Carrier Insurance Summary Carrier Insurance Offering Dealer Solutions Dealer Overview Compare eSecuritel

Carrier Insurance Offering At some point, more than a quarter of all mobile wireless subscribers report that their device is stolen, lost or damaged. And, customers are seeking an affordable, peace-of-mind solution that provides a replacement phone, as quickly as possible. But not all insurance services deliver a strong customer experience that makes customers feel good about the wireless device insurance they purchased from your stores or website. That's where eSecuritel is different. It benefits BOTH the carrier and the subscriber. Comprehensive Programs Carrier Benefits Subscribers Benefits   Customer Experience Management Choose from over the counter, or direct mail phone replacement options,  or allow customers to choose where they want their replacement phone delivered Determine what phones customers will receive as replacements, especially as phones go "end of life" Real-Time Reporting: With HITS™, you get access to standard and customized reports, including: new activations, subscriber by model, claim details, fulfillment by location and model matrix. Support to Achieve High Attachment Rates Get sales training, professionally developed marketing materials, program management Easy Integration, just send a file of new enrollments nightly to eSecuritel Compliance and Peace of Mind eSecuritel is backed by an A-rated underwriter  Compelling Consumer Offer Covers lost, stolen, damaged, and malfunction/mechanical failure after manufacturer's warranty expires Affordable monthly premiums Easy enrollment, premium is added to customer's bill Easy to understand program guidelines and deductible schedules Easy Claims Process & Account Management Dedicated toll-free number for your customers An online portal for subscribers to manage their account at all times (start claims, check premium and deductible, view brochure, add an authorized user and more) Quick, Quality Phone and Device Replacements Quick phone replacements, customers pick up phones either in-store or receive them at their home Good quality phone replacements; either refurbished or new Phones that are very similar to what they had Customer Satisfaction 80 percent of customers would recommend the program to a friend or family members.

Are you a wireless subscriber?   Subscriber Login   Find and Manage your Account   File a Claim   Contact Customer Care Doing Business With Us Business Inquiries   For general Business or partnership inquiries, please click here     Store Reps     If you are a Store Rep and would like to manage your program, please visit your store rep center or contact your Account Manager.     Write Us eSecuritel P.O Box 03 Alpharetta, GA 30009 - 9998