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eSecuritel’s cell phone insurance and replacement programs offer key benefits to wireless carriers, retailers, dealers and OEM partners:


Financial Benefits

  Partners share the revenue, plus realize cost savings from eSecuritel and Brightstar's exceptional reverse logistic processes and expertise.


More Selling Time

  With eSecuritel handling handset-related issues, sales teams can focus on selling, instead of addressing customers' phone problems.


Exceptional End User Claim Experience

  eSecuritel provides customers with high-quality phone and device replacements, a simple claims process and the ability to easily manage their accounts online. They can even receive their replacement phone same day. This all adds up to an experience that delights customers and increases customer satisfaction.


Technology that Provides Real-Time information

  With eSecuritel's proprietary Handset Issue Tracking System (HITS™), partners can see exactly how their program is performing in real-time. With just the touch of a button,they can pull reports to manage the profitability and customer experience of their insurance program.


No Up-Front Investment in Resources or Time

  eSecuritel has multiple ways it can integrate with your POS or billing system. We also do all the integration work, so you don't have to spend time or resources on this effort.
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End-To-End Insurance and Warranty Programs

There are many reasons customers line up at your counter or call your customer service center. eSecuritel covers them all - from buyers' remorse to out-of warranty.


Carrier Grade Programs that Deliver

eSecuritel can help you overcome competitive challenges by providing you with a tailored Carrier Grade handset protection program that will enable you to provide your customers with a superior customer experience and better value than other programs.

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Business Inquiries


For general Business or partnership inquiries, please click here


Store Reps

    If you are a Store Rep and would like to manage your program, please visit your store rep center or contact your Account Manager.


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P.O Box 03
Alpharetta, GA 30009 - 9998