You are here:   Solutions > Why eSecuritel
  |  Subscriber Login


eSecuritel’s cell phone insurance and replacement programs offer key benefits to wireless carriers, retailers, dealers and OEM partners:


Financial Benefits

  Partners share the revenue, plus realize cost savings from eSecuritel and Brightstar's exceptional reverse logistic processes and expertise.


More Selling Time

  With eSecuritel handling handset-related issues, sales teams can focus on selling, instead of addressing customers' phone problems.


Exceptional End User Claim Experience

  eSecuritel provides customers with high-quality phone and device replacements, a simple claims process and the ability to easily manage their accounts online. They can even receive their replacement phone same day. This all adds up to an experience that delights customers and increases customer satisfaction.


Technology that Provides Real-Time information

  With eSecuritel's proprietary Handset Issue Tracking System (HITS™), partners can see exactly how their program is performing in real-time. With just the touch of a button,they can pull reports to manage the profitability and customer experience of their insurance program.


No Up-Front Investment in Resources or Time

  eSecuritel has multiple ways it can integrate with your POS or billing system. We also do all the integration work, so you don't have to spend time or resources on this effort.
Learn more for:





End-To-End Insurance and Warranty Programs

There are many reasons customers line up at your counter or call your customer service center. eSecuritel covers them all - from buyers' remorse to out-of warranty.


Carrier Grade Programs that Deliver

eSecuritel can help you overcome competitive challenges by providing you with a tailored Carrier Grade handset protection program that will enable you to provide your customers with a superior customer experience and better value than other programs.

Are you a wireless subscriber?
Doing Business With Us

Business Inquiries


For general Business or partnership inquiries, please click here


Store Reps

    If you are a Store Rep and would like to manage your program, please visit your store rep center or contact your Account Manager.


Write Us

P.O Box 03
Alpharetta, GA 30009 - 9998

5 Ways to Protect Your Phone from Classroom Theft

It happened walking to fifth period, during lunch, at practice. It was taken by a best friend, a boyfriend, some woman with frizzy hair, the substitute teacher.

These are a sample of the more than 550 stories on chronicling the trials of students who have had their phone stolen.

1. Know the School Cell Phone Policy: Most schools today have a specific cell phone and device policy. Many state they are not responsible for cell phones or other electronic devices that are brought to school. Others ban the devices altogether and teachers are within their rights to confiscate the devices if seen. Know the school’s cell phone policy and realize that if a phone is stolen, it may be a matter for the police, not school administration.

2. Keep the Phone Stashed Away Unless it’s an Emergency: Kids shouldn’t need their cell phones during school hours, so keep the devices stashed away. Thieves watch to see who has the latest models and when students aren’t looking, they lift the phone. If the phone is kept out of sight, it’s less likely to be a target. In addition, many administrators say that a cell phone reported “stolen” is often simply misplaced by the student. If the phone isn’t taken out, it can’t be forgotten or misplaced.

3. Keep Your Phone on You: Backpacks, purses and gym bags are easy pickings for thieves. When a student turns away, a thief can take the device without disturbing the victim. It’s much harder to pick-pocket someone, especially if the phone is tucked deep inside an inner pocket. Don’t put the phone in a back pocket though. Not only is it easy for a pick-pocket to access, but it could end up swimming in the toilet.

4. Lock Your Device with a Password: Set up your phone to timeout after a short period of inactivity, requiring a passcode to get back in. If your phone’s settings don’t allow for a swipe pattern, pin, or password, consider downloading a security app like NQ Mobile. Not only do these programs allow you to set a password, they also include features that allow you to remotely locate, lock and wipe your data.

5. Don’t Make Your Phone a Conversation Piece: It’s tempting to brag about getting the latest model, but to keep a phone safe, kids need to keep the excitement to themselves. In addition, a utilitarian case is better than one that makes a flashy statement. Don’t do anything that draws attention to the phone.

Even the most vigilant students can misplace or have their phone stolen. If or when that happens, you’ll need to file a claim with your insurance provider. A comprehensive protection program like eSecuritel’s NQ Bundled offering ensures that not only can a lost or stolen device be located, locked, and wiped before a thief can get to it, but also ensures a fast replacement. Customers with an approved claim can receive a replacement phone as soon as the next morning.