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The Handset Issue Tracking System (HITS™) enables wireless carriers and retailers to manage the whole customer experience and the profit margins of the eSecuritel insurance program.
 How It Works:
The online platform tracks program enrollment, facilitates subscriber claims, coordinates claim fulfillment, controls inventory, manages repair and replacement logistics, and manages every other program aspect.
It’s easily integrated with existing infrastructure, enabling a quick implementation and program launch, and daily program monitoring.
Because it tracks every step of the process, HITS:
- Expedites subscriber enrollment and enables more accurate, faster problem-solving capabilities
- Accelerates adjudication and replacement services to your consumers
- Provides call centers, carrier management and store representatives visibility into the replacement phones and devices provided to customers
- Enables you to manage the customer experience and the program profitability
Up-to-the-Minute Reporting to Maximize Results
HITS' standard and customizable web-based reporting provides real-time information about your insurance program's performance. Popular reports include:
- New activations
- Subscriber by model
- Claim details
- Fulfillment by location
- Model matrix
Providing Wireless Subscribers with 24/7 Online Account Management
 HITS powers the customer interface that enables online Account Management, a proven satisfaction tool for your customers. At any time, customers can go online to initiate a claim, add an authorized user, check the deductible and premium, and much more. With the power of HITS behind them, customers are completely informed about their claim and replacement phone or device - 24 hours a day/7 days a week.
Other Programs
HITS also can administer other eSecuritel replacement programs, including Buyers' Remorse, Warranty, Out-of-Warranty and Extended Warranty. |
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