nTelos and eSecuritel
April 01, 2008
ATLANTA (June 2008) – eSecurit
ATLANTA (June 2008) – eSecuritel (http://www.esecuritel.com) has announced a partnership to provide its handset protection programs to the wireless subscriber base of Virginia-based nTelos, one of the state’s leading providers of wireless and wireline communication services. Based in Waynesboro, Virginia, nTelos has a coverage network that includes Virginia and West Virginia. For the first time, the partnership will offer nTelos subscribers eSecuritel’s highly-regarded handset protection programs, which cover wireless users should their phones be lost, stolen, or damaged. nTelos is a leading carrier in the Southeast region and the alliance gives eSecuritel greater reach within the highly competitive wireless industry.
eSecuritel CEO David Leach says that the partnership is all about providing customer service, a mission for which eSecuritel has become known. “This is all about providing better and more services for wireless subscribers,” said Leach. “nTelos is known as a leader in its region and the company’s commitment to meeting the communication needs of its customers mirrors our own. We’re proud to work with them to offer their subscribers peace of mind for their wireless devices.” eSecuritel offers consumer handset protection for both pre-paid and post-pay programs and business line handset protection.
The partnership with nTelos is among a series of strategic alliances eSecuritel has forged in the wireless industry in 2008. In May, eSecuritel announced a partnership with Texas-based Pocket Communications to provide handset protection programs to its subscriber base in the state’s southern region. And in March, the company announced partnerships with the US Auto Club and FusionOne to add roadside assistance and backup and restore programs. The addition of backup and restore, roadside assistance, and other new programs demonstrates eSecuritel’s emergence as a leading provider of high-tech services to a rapidly expanding wireless marketplace.
“The wireless industry is growing, and our goal is to be proactive in implementing solutions to meet wireless users’ needs,” said Leach. “We’re partnering with regional leaders to satisfy those needs in a growing network of markets.” Since its founding in 2001, eSecuritel has
emerged in the highly competitive wireless industry as a technologically nimble company with a customer service ethic that supports a growing and comprehensive roster of carrier services.
Founded in 2001, eSecuritel provides wireless carriers with unparalleled customer protection programs through an integrated model, pairing superior technology with hands-on account management. The company’s proprietary Handset Issue Tracking System (HITS™) manages all aspects of the Handset Lifecycle, from track and trace, to forward/reverse logistics, refurbishment and fulfillment. HITS integrates with carrier and partner systems to offer a seamless customer experience regardless of the program. By balancing customer satisfaction with revenue generation, eSecuritel delivers a peerless carrier and subscriber experience. For more information on eSecuritel’s comprehensive suite of wireless services, visit http://www.esecuritel.com.
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