eSecuritel to Administer Roadside Program for the Largest Wireless Network in the U.S.
ATLANTA (July 2008) – eSecuritel (http://www.esecuritel.com) has announced a partnership with Arkansas-based Alltel Wireless to serve the wireless carrier's 13 million subscribers across the country with roadside assistance services. Last spring, eSecuritel announced it would be offering roadside assistance powered by the United States Auto Club, Motoring Division Inc. (a Drive America company), known in the industry for one of the largest and best managed service networks in the country. The Alltel agreement was finalized on July 1st with eSecuritel assuming immediate management of Alltel's existing roadside assistance program. Alltel's wireless subscribers in all 34 states the company serves will now have access to complete roadside assistance services, from towing to changing flat tires and aiding drivers who are locked out of their vehicles.
eSecuritel CEO David Leach says that the Alltel partnership reflects the company's adeptness at meeting the needs of both small, regional carriers and larger national carriers. "Our technology allows us to offer truly scalable solutions to carriers who have different needs," said Leach. "We are looking forward to supporting Alltel by providing its subscribers the most reliable roadside assistance services in the industry."
Since 2001, eSecuritel has built a strong reputation for its consumer handset protection program for both pre-paid and post-pay programs and a handset protection program for business customers. In recent years, the company has added services such as roadside assistance and data back-up and recovery to offer carriers a full suite of protection services. The company's proprietary Handset Issue Tracking System (HITS™) distinguishes eSecuritel by managing each phase of a handset's lifecycle and providing a transparent, real-time view of subscriber claims and ensuring quick, accurate resolution of their issue.
Founded in 2001, eSecuritel provides wireless carriers with unparalleled customer protection programs through an integrated model, pairing superior technology with hands-on account management. The company’s proprietary Handset Issue Tracking System (HITS™) manages all aspects of the Handset Lifecycle, from track and trace, to forward/reverse logistics, refurbishment and fulfillment. HITS integrates with carrier and partner systems to offer a seamless customer experience regardless of the program. By balancing customer satisfaction with revenue generation, eSecuritel delivers a peerless carrier and subscriber experience. For more information on eSecuritel’s comprehensive suite of wireless services, visit http://www.esecuritel.com.
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