eSecuritel Offers Program Which Makes the Grade, Delivers Peace of Mind
August 19, 2009
Handset Protection a Key School Supply on Campus
eSecuritel Offers Program Which Makes the Grade, Delivers Peace of Mind
ATLANTA -- August 19, 2009 -- As millions of college students arrive on campus in the weeks ahead, a cell phone will accompany many on their educational journey over the next several years. Wireless handsets, for instance, often serve as the primary means of communicating with family back home as well as with friends on campus. Taking the time to learn about cell phone insurance options and the benefits of such programs allows students to make informed decisions when it comes to protecting their devices.
“Like selecting a college or university that is the right fit for a student, it is important to conduct research and understand the differences among handset protection plans,” said David Leach, CEO, eSecuritel. “Not all offerings are equal and wireless subscribers should be prepared to understand exactly how their invaluable handsets will or won’t be protected.”
According to Leach, consumers should ask the following questions when considering the purchase of a protection plan for their handset:
1. How long after the initial purchase of a phone can you buy handset insurance?
Typically carrier-specific, some service providers require that a subscriber enroll in handset insurance at the point of purchase while others honor a 15 to 30 day post-activation enrollment period. As a result, it is critical to understand an individual carrier’s policy before purchasing a new handset.
2. Do you know what it will cost to replace your cell phone if you lose it, have it stolen, or damage it so that it does not work?
Remember that if you are under a contract (usually two years), the phone is heavily subsidized so the price you pay for the phone initially will not be the same as what you would later pay if you had to replace it. It will be substantially higher. This replacement cost is the cost that should drive your insurance decision, not the original purchase price.
3. Did you buy a smartphone with access to the Internet and many other advanced features?
The cost of replacing a smartphone can be very high so consider reducing the risk by insuring it. Also, it is advisable to purchase the best sort of protective holder to keep it safe from damage and ensure you do not lose your valuable content.
4. Can you obtain protection services for your phone when you prepay for minutes (prepay) or pay
for a specific amount of time (advance pay) and are not under any sort of contract (postpay)?
Protection services vary by carrier although eSecuritel offers coverage for all three categories through many of its wireless carrier customers.
5. Does your service provider offer both in-store and direct mail fulfillment?
In the majority of cases, handset insurance providers fulfill claims via direct mail fulfillment in as little as one to two days. Others provide in-store fulfillment. The approach is carrier specific.
6. Does your service provider protect against loss, theft, accidental damage as well as malfunction and mechanical/electronic failure?
Read the fine print. Handset protection coverage varies by carrier. In addition, associated premiums and deductibles will vary according to coverage.
7. Does your service provider offer fully compliant protection that adheres to the insurance industry’s strict regulatory requirements?
Insurance is regulated under state law. Be certain that your handset insurance provider has fulfilled all regulatory requirements to ensure the protection you’ve paid for will be there when you need it.
A student’s wireless handset plays the role of both a social as well as family communication lifeline. A handset protection program provides an additional layer of security and peace of mind and eliminates the hassle and costs of repairing or replacing an unprotected phone. Unlike other insurance services or warranty-only services, eSecuritel, through service providers, protects subscribers and their new or used cell phones against loss, theft and accidental damage as well as mechanical/electronic failure and malfunction. eSecuritel, the expert at providing in-store fulfillment for carriers, delivers a fully compliant offering which adheres to the insurance industry’s strict regulatory requirements, ultimately protecting cell phone owners with the best possible replacement service on the market.
About eSecuritel
Founded in 2001, eSecuritel, the expert in comprehensive handset protection and replacement programs, delivers an unparalleled customer experience for subscribers and profitability for carriers and dealers. Unlike other services where only malfunction is covered, eSecuritel protects new, used, or prepaid wireless devices against loss, theft and accidental damage as well as mechanical/electronic failure and malfunction. As the cornerstone to our services delivery, our Handset Issue Tracking System, or HITS™ technology, easily integrates with a carrier’s or dealer’s systems, managing all aspects of the handset replacement program from subscriber enrollment to claim fulfillment. It removes the burden of program management, making it possible to deliver faster adjudication and replacement services to subscribers. eSecuritel is the most flexible and responsive provider of handset insurance services to more wireless operators than any other company in the world. With a program which adheres to the insurance industry’s strict regulatory requirements, eSecuritel delivers peace of mind to wireless carriers, dealers and consumers. For more information visit http://www.esecuritel.com.
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