eSecuritel speaks on Industry Trends at Rural Association Conference
October 20, 2009
ATLANTA -- October 19, 2009 – Two eSecuritel executives will address key developments and trends impacting the wireless industry at Rural Cellular Association’s 2009 Business & Technical Conference this week in Dallas. Clay Bodnarek, Vice President, Sales, will moderate two sessions: Fixed Mobile Convergence, UMA and Femtocells and Surviving in Today’s Financial Market while Lisa Weinman-Orth, Director of Customer Care and Escalations, will discuss strategies for training call center representatives.
Bodnarek’s 10:30 am session on October 22, Fixed Mobile Convergence, UMA, Femtocells – What is the Opportunity and What are the Business and Technical Implications to Rural Wireless Carriers?, will provide insight into the business opportunities around fixed mobile convergence as well as competitive threats, business drivers, services and applications and technical considerations. The panel will also share and discuss data from existing market trials and deployments.
Bodnarek’s 2:45 pm session on Oct 22, Surviving in Today’s Financial Market, will provide participants with information on managing cash needs in a troubled economy, recent trends in banking activities, an update on current wireless metrics and recent merger and acquisition activities.
Weinman-Orth’s 9:15 am session, also on October 22, Train, Train – Did We Miss the Train?, will examine the challenging climate faced within today’s call centers and the methods for assuring that representatives are trained adequately, monitored and coached effectively while maintaining high morale. More specifically, Weinman-Orth will reveal best practice approaches to achieving high quality customer satisfaction through a comprehensive program that relies on several key components including knowledge, ownership, respect and efficiency (KORE).
The Rural Cellular Association (RCA) is the nation's leading association for wireless providers serving rural areas of the United States. RCA’s 2009 Business & Technical Conference, October 21-23 at the Gaylord Texan in Grapevine, Texas, offers sales, marketing, technical and accounting sessions providing educational opportunities for its members.
eSecuritel specializes in comprehensive handset protection and replacement programs that deliver an unparalleled customer experience for subscribers and profitability for carriers. The company serves over 20 carriers, more than any other handset protection provider. The cornerstone of eSecuritel’s service delivery capabilities is the company’s Handset Issue Tracking System (HITS™), an automated real-time technology that streamlines the claim fulfillment process and removes the burden for wireless carriers, making it possible to deliver faster adjudication and replacement services to consumers. It provides this suite of services for all handset issues experienced by consumers including buyer’s remorse, in-warranty, handset insurance, extended warranty and customer retention. eSecuritel seamlessly and transparently handles the entire claims, shipping, refurbishment and fulfillment process through a proven program which adheres to the insurance industry’s strict regulatory requirements. This fully compliant offering ultimately allows service providers to deliver the best possible replacement experience in the market.
About eSecuritel
Founded in 2001, eSecuritel, the expert in comprehensive handset protection and replacement programs, delivers an unparalleled customer experience for subscribers and profitability for carriers and dealers. Unlike other services where only malfunction is covered, eSecuritel protects new, used, or prepaid wireless devices against loss, theft and accidental damage as well as mechanical/electronic failure and malfunction. As the cornerstone to our services delivery, our Handset Issue Tracking System, or HITS™ technology, easily integrates with a carrier’s or dealer’s systems, managing all aspects of the handset replacement program from subscriber enrollment to claim fulfillment. It removes the burden of program management, making it possible to deliver faster adjudication and replacement services to subscribers. eSecuritel is the most flexible and responsive provider of handset insurance services to more wireless operators than any other company in the world. With a program which adheres to the insurance industry’s strict regulatory requirements, eSecuritel delivers peace of mind to wireless carriers, dealers and consumers. For more information visit http://www.esecuritel.com.
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