If you enrolled in the program prior to 1/31/2014, you’ll remain on your current plan until a qualifying event. Qualifying events include fulfilling a claim or changing your covered mobile device. After your qualifying event, your deductible and premium may change.New enrollments as of 2/1/2014 will be on the updated program. For more details, view the updated program guide.

Cost.
Our low premiums are designed to provide coverage for anyone on a budget. Depending upon the make and model of your phone, $4.99, $5.99, $9.99. If you file an approved claim, you’ll also pay a one-time deductible when your replacement is authorized.

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Coverage.
Our comprehensive coverage includes an impressive range of unexpected incidents, including lost, stolen, damaged and malfunctioning (after the manufacturer's warranty).

Now enhanced with NQ Mobile Security Features, our bundled offering also guards against online threats, secures data privacy, keeps your device running at optimum speed, and boasts premium anti-theft features.

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Terms & Conditions

Claims.
We’ve made the claims process a breeze. Whether you’d prefer to do it online or over the phone, you’ll be pleased with how easy we’ve made it for you.

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What Our Clients Say

Mary J.

“You have very good customer service. Thank you very much for your help and assistance. ”

Jason C.

“Your program is awesome! So happy I had you!! ”

Support

What Are Your Customer Service Hours?

Our friendly representatives are here to assist. Call our Customer Care Center Monday through Friday 8am to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET.

Will I Get the Same Phone for an Approved Claim?
we make it our mission to provide you the same device. If due to market conditions or supply this just isn’t possible, you have our word that your replacement device will be of like features and quality.

What’s My Deductible?

We’ll collect a one-time deductible when your claim is accepted. Check our handy grid to see what your deductible will be.

Filing claims are easy with our online claims wizard.

Call us anytime Monday through Friday 8am to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET.

Our Customer Support number is 866-249-3186