Account Management
We offer personalized, proactive account management services at every phase of program delivery.Implementation
During the 30-90 days prior to launching the service for your subscribers, we will work with your team closely to provide the following services:- Dedicated resources to manage the process
- Detailed project plan, prepared together, that covers:
- Method and process for making and resolving claims
- Designing and testing of technical feeds to ensure accuracy
- Training your personnel as necessary
- Comprehensive marketing materials vetted for legal compliance to introduce the program to your subscribers
Ongoing Program Management
The success of your program depends on a strong relationship between your eSecuritel Account Manager and your personnel. To maximize the program and its benefits and to understand better your needs, we work closely with you after implementation, providing:- Dedicated Account Manager throughout program life
- Multi-Level support across the program
- Best-Practice sharing
- Real-time and monthly key performance metric reporting
- Effective marketing support to help drive program adoption.
Our combination of technology and High Touch service, provides a definitive advantage for your handset replacement program. Contact us for more details.
From our call center representatives to our dedicated account managers, you'll find that our service and commitment to you and your subscribers is second to none.
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Your customers are important to you and they're important to us. Our account managers are dedicated to optimizing your program for maximum customer satisfaction and client profitability.