Benefits of HITS™
Throughout the handset replacement process, the data-handling capabilities of the Handset Issue Tracking System (HITS) are able to reduce costs while enhancing subscriber satisfaction. With HITS, carriers receive the benefit of- Data-mining capabilities that support a broad range of real-time analytical reporting for management
- Comprehensive handling of everything from call-center operations to the logistics of shipping replacement handsets, all of which enhance claim status accuracy, customer satisfaction and profitability
- Information-tracking capabilities that ensure accurate monitoring of the process for the carrier as well as their customers
Direct Benefits to the Carrier
Our proprietary software, HITS:- Delivers faster, more accurate, real-time claims adjudication
- Streamlines and automates customer data management
- Offers modularity — as both an operational tool and a management tool, the carrier selects the level of functionality and support necessary
- Provides the most efficient operating system for managing handset support programs in the wireless industry
Contact eSecuritel to learn more about how HITS can benefit your company.
What People Are Saying
"I am able to find all the information I need in one place with the HITS application. Our store personnel are able to enter data easily and service our subscribers quickly."
P.B., Area Manager
Hawk Electronics
Why Are We Different?
Our technology combines information tracking, operations management and data analysis for a combination that's setting the standard in the industry.
With a highly scalable architecture and functionality, HITS facilitates everything from speedy problem resolution by call center operators to detailed data monitoring and financial analysis by your managers.