Call Center
As with all of our services, our call center is flexible and scalable, expanding seamlessly as your subscriber base grows. We use the second-largest inbound call center in the world, with two sites for redundancy and failover capabilities.Using our proprietary HITS™ technology, our claims center is connected to real-time information from your own subscriber file downloads via real-time XML or batch files, as well as from the logistics center and shipping providers. This enables the call center agents to provide timely, prompt and professional handling of all subscribers' claims
Fast Facts
- Second-largest call center in the world: 44,000 seats; 6,600 in the US
- Bilingual Spanish capability
- Web-enabled agent monitoring
- Record 100% of the calls
- Redundant centers
- 99.99% uptime.
Recording 100% of the claim calls provides a broader platform for coaching and monitoring agents, as well as recall in the event of a dispute.
Customer Care
We track satisfaction through customer surveys, which then allows us to enhance and continuously improve your program.