Combined/Custom Fulfillment
In addition to the Advance Exchange model (we process the claim and ship the handset directly to your subscriber) and the In-Store model (we process the claim, but your personnel fulfill the claim in-store), we offer combined and custom programs as well.Combined Model
In a combined model, your subscribers select either picking up a replacement handset at a local store location or having the handset shipped to them. This offers the most flexibility and convenience to your customers.Custom Model
In a custom model, you may elect to utilize our proprietary technology HITS™ (Handset Issue Tracking System) and leverage our call center to record, adjudicate and track all subscriber claims while handling both the replacement and cost of the handset yourself.A custom model can also include designing a program to channel certain customers to receive a replacement directly, while others are sent to the store for an upgrade based on their service contract date.
Numerous Benefits
Offering a wireless handset replacement program is a great value-add to your business and also provides extra revenue.
With eSecuritel's numerous options, it's easy to design a program that ultimately increases customer satisfaction, as well as retention.
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