Handset Lifecycle Management
We are able to view the full lifecycle of all handsets in the program, resulting in a powerful advantage in managing handset replacement programs and activity.Since handsets are the most expensive element in the repair and replacement equation, we take every possible step to know as much as we can about them — and how to cost-effectively handle their maintenance.
- We monitor updates of all models on the market, including their features and functions, so that the entire HITS system is current with the latest market intelligence.
- We map our data intelligence against your inventory to ensure consistency of terminology, models and features being used in tracking information.
- We maintain up-to-date inventories of all acceptable replacements for every model that you have in inventory.
With HITS robust reporting component, we track returns, reasons for claims, percentages that are beyond repair, and the yields that are produced from the repairable goods.
Features offered to help manage handsets include:- Tracking of all outgoing shipments by XML integration with the shipper
- Tracking of all returns through XML integration from either the carrier's store or direct from your subscribers
- Including pre-labeled bubble pack inserts in the Direct-to-Consumer package for easy return of damaged products
- Triaging all claimed damaged products at our service facility, and determining if it makes economic sense to repair the product for reuse based on our quality metrics
Through eSecuritel's Handset Lifecycle Management service, the logistics of warranties, claims, cradle-to-grave tracking, audits and other reports are handled easily and efficiently, benefiting both you and your customer.
With our systems, we not only know everything there is to know about the phones themselves, but we also know inventory levels throughout the continuum of customer care and the condition of every phone in the system. We can even handle the complexities of pay-as-you-go phones and warranties.
eSecuritel Knows Handsets
In fact, we track information on every handset made and integrate that information with your inventory information. Consequently, we know what's on the market, where it is in your system, and how to handle it if it breaks or is lost.