HITS™ Technology
Our comprehensive, integrated software that manages a Carrier's entire program
Crucial to eSecuritel's success in meeting your business needs is HITS—Handset Issue Tracking System. Our innovative software platform combines information tracking, operations management and data analysis, resulting in an automated process that reduces customer frustrations and enhances customer loyalty.The Power of Integration
Our attention to detail, speed, flexibility, commitment to outstanding service, and deep knowledge of the wireless sector come together within the comprehensive HITS platform. Our Handset Issue Tracking System ties together:- Call Center Operations
- Carrier Billing Systems
- Forward and Reverse Logistics
- Repair Operations
- Shipping Providers
- Payment Gateways
- Retail Store Distribution
- Management Data Analysis
Our call center, data, and logistics centers are connected real-time to ensure timely, prompt and professional handling of all subscriber claims. Shipping integrations enable us to track handset shipments throughout the delivery process—from cradle to grave. Billing integrations enable us to easily confirm phone activations based on correct information about the subscriber's account status.
The Results Are Clear
HITS provides the following outstanding benefits:- Immediate coverage verification—Automated billing integrations translate into synchronous subscriber databases. This can be done either batch or real-time XML.
- Real-time claims adjudication—Most claims are processed in less than 7 minutes.
- Faster processing—Integrations with shipping providers allows greater situational awareness for advance exchange or direct fulfillment models. We offer second-day air delivery to the home or immediate replacement at the store, if you have an in-store program. Either way, replacement phones are in your customers' hands as quickly as possible.
- Real-time data and reporting—Integrations with our Voice Recognition Unit system, major billing providers and shipping providers streamline and automate customer data management.
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What People Are Saying
"The level of data integration and reporting capabilities that eSecuritel provides us has had a significant impact on subscriber satisfaction and program efficiency."
Project Manager
Wireless Service Provider
The Nth Power
The HITS platform can be used as a call-center tool, claims adjudication tool, a shipping management system and an inventory control tool.
Add to that a High Touch focus on implementation, account servicing, and reporting and you have the eSecuritel advantage.