Logistics
At eSecuritel, we handle all aspects of moving hard goods to and from your subscribers—be it forward logistics (providing product to the customer) or reverse logistics (retrieving product from end users directly as well as from in-store fulfillment locations).Forward Logistics
- Real-time tracking of all handsets that are in the system to prevent inventory discrepancies.
- Convenient direct-to-the-consumer shipping for enhanced customer satisfaction.
- Locating strategically near major shipping couriers to ensure quality shipment delivery statistics.
Reverse Logistics
- Convenient return process for damaged goods using prepaid labels and packaging insert instructions.
- Detailed tracking of the lifecycle of all units from beginning to end, with real-time reporting throughout.
- Sophisticated Returns Authorization component for in-store fulfillment programs helps to ensure asset management is accurate.
- Robust XML integration with service center that handles Advanced Exchange results in quick replenishment and minimal down time.
- Ability to triage returns quickly, exposing fraud and reducing unwarranted claims.
Repair and Refurbishment
The state-of-the-art facility in the Dallas/Fort Worth area where our handsets are refurbished currently handles more than 350,000 sets a month. Their dedicated lines for eSecuritel include:
- 100% Quality Assurance process focused on high-quality refurbished units.
- 15-point QA test with failure rates under 10%.
- Aggressive open-market buying of quality sets for the refurbished set program.
- Level 3 compliant repair facility with ESD control throughout.
Benefits of Logistics Integration
- Inventory query (soft allocation)
- Hard allocation
- Pick/pack/ship requests
- Delivery confirmation
- Handset returns.