Flexible Delivery Models

With eSecuritel's flexible service delivery models, you choose the option, or perhaps the combination, that meets your business needs. Replacement phones on insured claims can be mailed directly to your subscribers' homes/offices or they can be picked up at your retail location—you choose the option, or perhaps the combination, that meets your business needs. Over the years, we have developed and streamlined processes and applications to do what is best for your business. We offer:

Advance Exchange (direct to consumer in advance of receiving damaged equipment)
In-Store Fulfillment
Combined/Custom (allows customer to chose what is best for them at the time)

Some carriers prefer face-to-face contact with their subscribers and leverage the in-store fulfillment model, while others prefer their subscribers have delivery directly to their own home/business address. Or a carrier can customize a combination of options that is specific to the subscriber.

Our Account Management Implementation Group works closely with you to determine the program that best matches your corporate goals. We have extensive experience with each of the models as well as customized models, all of which are supported by the flexibility and power of our proprietary Handset Issue Tracking System (HITS™) technology.

Overview of eSecuritel Services

Looking for the ultimate in flexibility for your wireless replacement program?

We offer a variety of ways for you to best service your subscribers and increase customer satisfaction and retention.

Click here to find out more!

What People Are Saying

"The eSecuritel team developed a program fit for our subscriber base and they continue to be great to work with."

C.M., Logistics Manager
Wireless Carrier

We design a program that works for you. Please contact us for more information on the flexibility we offer in customizing your handset replacement programs.