Services
With a sole focus on Wireless Handset Replacement Programs, we developed the following services and the option for you, the carrier, to select one or all, depending on your needs:- Risk Assumption and Management
- Claims Management
- Handset Lifecycle Management
- Account Management
- HITS™ Technology
Our combination of technology, processes and people translate into the most efficient claims processing model in the industry. With our expertise and the flexibility of our proprietary Handset Issue Tracking System (HITS), we can create a customized plan that meets your needs.
Levels of Service
As you learn more about eSecuritel's services, delivery options and technology consider:Do you want a soup-to-nuts program, where eSecuritel handles all aspects from coverage to handling claims to replacing handsets, as well as account management?
OR
Would you prefer to handle everything yourself and only utilize HITS to help process your own claims?
OR
Is there a combination in-between that better suits your company and your customers?
Our services are totally flexible—you select the program that works for your business model. We pride ourselves on being the most accommodating, customer-focused wireless handset replacement service in the marketplace.
Contact us now, and let's talk about the combination of options that will work best for your company.
What People Are Saying
"Our subscribers need to know that the programs we offer are reliable and of high quality. eSecuritel has delivered on that promise and works with us daily to ensure complete customer satisfaction."
M.D., Director of Retail Operations
Hawk Electronics
WHAT'S YOUR RISK?
At eSecuritel we are so confident in our HITS technology infrastructure for process management claims and adjudication that we assume your risk in wireless replacement coverage. MORE…