PROGRAM UPDATE: Effective August 1, 2014, you are no longer able to file and fulfill a warranty claim through the Wireless Equipment Program (WEP). To make a warranty claim, please call your device manufacturer. For more details, call Cincinnati Bell at 1-888-391-3925 or visit your local Cincinnati Bell Wireless Store.

Cost.
Our low premiums are designed to provide coverage for anyone on a budget. Visit our Program Pricing Page for more information.

Coverage.
Our comprehensive coverage includes an impressive range of unexpected incidents, including loss, theft and accidental damage.

Now enhanced with NQ Mobile Security Features, our bundled offering also guards against online threats, secures data privacy, keeps your device running at optimum speed, and boasts premium anti-theft features.

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Terms & Conditions

Claims.
We’ve made the claims process a breeze. Whether you’d prefer to do it online or over the phone, you’ll be pleased with how easy we’ve made it for you.

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What Our Clients Say

Dawn L.

“I'm glad it was available and unrestricted when I needed it! I'm paying for insurance and I feel my insurance repaid me for my investment.”

Carlton B.

“Overall was an excellent process and our rep was AWESOME.”

Support

What Are Your Customer Service Hours?

Our friendly representatives are here to assist. Call our Customer Care Center Monday through Friday 8am to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET.

Will I Get the Same Phone for an Approved Claim?
we make it our mission to provide you the same device. If due to market conditions or supply this just isn’t possible, you have our word that your replacement device will be of like features and quality.

What’s My Deductible?

We’ll collect a one-time deductible when your claim is accepted. Check our handy grid to see what your deductible will be.

Filing claims are easy with our online claims wizard.

Call us anytime Monday through Friday 8am to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET.

Our Customer Support number is 877-748-7791