FAQ

How much does it cost?

A low monthly premium of $4.99, $5.99, $7.99 or $10.99 is included on your service bill. Please note that a one-time deductible is also required when your claim is approved and a replacement is authorized. View more about costs.

When do I file a claim?

If your phone or device is lost, stolen or damaged, file a claim.
You can also file a claim if your phone or device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase.
A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original packaging.

How do I file a claim?

Our claims process is fast, easy and secure. Simply gather your phone and personal information, call our Customer Care Center at 888-769-7849, and keep an eye out for your replacement phone. Need more detailed instructions? Visit our claims page.

What can I do online?

Lots! You can view your make/model, check your premium and deductible, activate your replacement device, start a claim, and track it from start to finish.
Setting up an online profile is easy! Simply create a user name and password at the Manage My Account page to get started.

If I receive a replacement phone as the result of an approved claim, am I insured for the new phone or device?

Yes, but it’s possible that that the premium and deductible could change depending on the new retail price of your device. Please refer to your program guide for more details.

What does my policy cover?

The insurance program with esurance covers devices that are lost, stolen, damaged and malfunctioning (after the manufacturer's warranty).

How many claims am I allowed?

customers are limited to two claims in any rolling 12-month period.

When can I enroll in insurance?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately.
Need a little time to think it over? Enroll any time after your purchase and coverage will start in 30 days. Please note that your handset must be fully operational at the time of program activation in order to enroll.

Will I get the same phone for an approved claim?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

Still didn’t Find What You Were Looking For?

Our customer care representatives are here to assist. Call the l Customer Care Center at 888-769-7849 Monday through Friday 8AM to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET.

Call Us

888-769-7849