Support FAQ

How do I set up my personal account?

1) Make sure you are at the correct website. The URL should be www.esecuritel.com/vzawireless. You can also check the logo in the upper left-hand column.
2) Visit the Regestration Page and enter your wireless number.

How do I change my personal information?

Log on to Manage My Account and select Update Account from the left hand menu. A pop up screen will allow you to update your profile information.

How do I find my phone’s make and model?

Your phone information is available under the Plan Devices section of the Manage My Account page.

How do I retrieve my lost password or username?

To retrieve your profile information or reset your password, visit the Forgot/Reset Password page.

How do I file a claim?

Visit the claims page for step-by-step instructions. You can also log in to your account and hover over Manage Account. You’ll see a drop down for Claims Center. Click on it, and you’ll see more in-depth information in Claims FAQ.

Am I required to pay a deductible before I get my replacement phone?

Yes. You are required to pay a one-time deductible for each approved claim. For your exact deductible, log in to your personal account and navigate to Program Summary.

How do I update my credit card information?

Log in to Manage Account and click on My Billing. You’ll see a link where you can update your credit card.

How do I cancel coverage?

Log in to your personal account and hover over Manage Account. You’ll see Cancel Coverage in the dropdown. Click on it and follow the prompts.

Log in to your personal account and hover over Manage Account. You’ll see Cancel Coverage in the dropdown. Click on it and follow the prompts.

How do I change my insured phone?

Log in to your personal account and hover over Manage Account. You’ll see Change Handset in the dropdown. Click on it and enter the information. Just a heads up, you will need proof of purchase for your new phone or device in order to get it covered.

Can I see my billing history?

Yes. Log in to your personal account and click on My Billing.