How do I set up my personal account?
1) Make sure you are at the correct website. The URL should be www.esecuritel.com/vzawireless. You can also check the logo in the upper left-hand column.
2) Visit the Registration Page and enter your wireless number.
How do I change my personal information?
Log on to Manage My Account and select Update Account from the left hand menu. A pop up screen will allow you to update your profile information.
How do I find my phone’s make and model?
Your phone information is available under the Plan Devices section of the Manage My Account page.
How do I retrieve my lost password or username?
To retrieve your profile information or reset your password, visit the Forgot/Reset Password page.
How do I file a claim?
Visit the claims page for step-by-step instructions. You can also log in to your account and hover over Manage Account. You’ll see a drop down for Claims Center. Click on it, and you’ll see more in-depth information in Claims FAQ.
Am I required to pay a deductible before I get my replacement phone?
Yes. You are required to pay a one-time deductible for each approved claim. For your exact deductible, log in to your personal account and navigate to Program Summary.
How do I update my credit card information?
Log in to Manage Account and click on My Billing. You’ll see a link where you can update your credit card.
How do I cancel coverage?
Please contact eSecuritel Customer Care to speak with one of our Representatives.
How do I change my insured phone?
Log in to your personal account and hover over Manage Account. You’ll see Change Handset in the dropdown. Click on it and enter the information. Just a heads up, you will need proof of purchase for your new phone or device in order to get it covered.
Can I see my billing history?
Yes. Log in to your personal account and click on My Billing.