Support FAQ

How do I set up my personal account?

1) Make sure you are at the correct website. The URL should be You can also check the logo in the upper left-hand column.
2) Visit the Registration Page and enter your wireless number.

How do I change my personal information?

Log on to Manage My Account and select Update Account from the left hand menu. A pop up screen will allow you to update your profile information.

How do I find my phone’s make and model?

Your phone information is available under the Plan Devices section of the Manage My Account page.

How do I retrieve my lost password or username?

To retrieve your profile information or reset your password, visit the Forgot/Reset Password page.

How do I file a claim?

Visit the claims page for step-by-step instructions.

Am I required to pay a deductible before I get my replacement phone?

Yes. You are required to pay a one-time deductible for each approved claim. For your exact deductible, log in to your personal account and navigate to Program Summary.

How do I update my credit card information?

Log in to Manage Account and click on My Billing. You’ll see a link where you can update your credit card.

How do I cancel coverage?

Please contact eSecuritel Customer Care to speak with one of our Representatives.

How do I change my insured phone?

Log in to your personal account and hover over Manage Account. You’ll see Change Handset in the dropdown. Click on it and enter the information. Just a heads up, you will need proof of purchase for your new phone or device in order to get it covered.

Can I see my billing history?

Yes. Log in to your personal account and click on My Billing.

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