Questions About Your Program

How much does it cost?

{{fee1}} Subscribers enrolled in eSecuritel's Enhanced Mobile Protection pay a monthly premium of $7.99 or $11.99. Please note that a one-time deductible is also required when your claim is approved and a replacement is authorized. View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a claim?

If your phone or device is {{demagedescription}} file a claim.
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How do I file a claim?

Our claims process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claims page.

If I receive a replacement phone as the result of an approved claim, am I covered for the new phone or device?

Yes, but it’s possible that the premium and deductible could change depending on the new retail price of your device.

What does my program cover?

The Wireless Protection program provides coverage for loss, theft, accidental damage and malfunction (after the manufacturer's warranty).

How many claims am I allowed?

customers are limited to {{claimstep3bp1}} claims in any rolling 12-month period.

When can I enroll in the Wireless Protection Program?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. {{programoverview}} Please note that your device must be fully operational at the time of program activation in order to enroll.

Remember to keep your receipt! You'll need your proof of purchase* to complete enrollment.

*Your Proof of Purchase will need to include the following: complete IMEI number, date of purchase, make/model of device, place of purchase, phone number associated with the device, and any other information that we may request.

Will I get the same phone for an approved claim?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

Am I required to pay a deductible before I get my replacement phone?

Yes. You are required to pay a one-time deductible for each approved claim. For your exact deductible, log in to your personal account and navigate to Program Summary.

How will I be billed?

Your monthly service fee will be added to your monthly credit card statement.

Note: By accepting coverage for this program, you authorize {{carrier}} to share required financial information with us for the purpose of validating claims or charging your debit/credit card on file. If your card number changes, we may attempt to process your due payment using updated information from your card provider or {{carrier}}.

How do I cancel coverage?

Contact us directly for assistance. One of our friendly representatives will help you change or cancel your coverage.

What should I do with my damaged device?

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Avoid a locked device fee by disabling your Find My iPhone app and removing the device from your iTunes account. Learn more.

Questions About This Website

What can I do online?

Lots! You can check your premium and deductible, look up your phone’s make and model, start a claim, and track it from start to finish.

Get started by setting up an online profile. Simply create a user name and password at the Manage My Account page.

How do I set up my personal account?

1) Make sure you are at the correct website. The URL should be {{DefaultPortalAlias}}. You can also check the logo in the upper left-hand column.
2) Visit the Registration Page and enter your wireless number.

How do I change my personal information?

Log on to Manage My Account and select Update Account from the left hand menu. A pop up screen will allow you to update your profile information.

How do I find my phone’s make and model?

Your phone information is available under the Plan Devices section of the Manage My Account page.

How do I update my credit card information?

Log in to Manage Account and click on My Billing. You’ll see a link where you can update your credit card.

How do I change my covered device?

Log in to your personal account and hover over Manage My Account. You’ll see Change Handset in the dropdown. Click on it and enter the information. Just a heads up, you will need proof of purchase for your new phone or device in order to get it covered.

Can I see my billing history?

Yes. Log in to your personal account and click on My Billing.

How do I retrieve my lost password or username?

To retrieve your profile information or reset your password, visit the Forgot/Reset Password page.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call the eSecuritel Customer Care Center at {{CarrierContactNumber}} {{hours}}.