Service Request Affidavit
Our Customer Support number is
eSecuritelP.O. Box 03Alpharetta, GA 30009-9998
Fast, Easy and Secure is our motto. We're backed by two A rated insurers and serve 4 million subscribers.
So when you accidentally leave your phone on the roof of your car or wash it along with the dishes, we’ve got you covered.
Our highly trained Customer Care Team is ready to help. Give us a call and see why our subscribers would recommend us to family and friends.
Our extended call center hours and new operations means we’re faster than ever! We’ll get your mobile life back on track in no time flat.
The Mobile Protection Plan is changing on February 1, 2016. While this program will still offer the same great protection, some of the pricing has changed. Visit our pricing page for more details.
Our low service fees are designed to provide coverage for anyone on a budget. Visit our Program Pricing Page for more information.
Our comprehensive coverage includes an impressive range of unexpected incidents, including malfunction (after the manufacturer’s warranty) and accidental damage.
We’ve made the replacement process a breeze. Whether you’d prefer to do it online or over the phone, you’ll be pleased with how easy we’ve made it for you.
“Really happy to have this protection program. It’s worth every penny!”
– Erika V.
“Your reps made this process stress-free! Thank you!”
– Rick H.
What Are Your Customer Service Hours?
Our friendly representatives are here to assist. Call our Customer Care Center (855) 562-1955.
Will I Get the Same Phone for an Approved Service Request?
Our goal is to give you the same make and model that you purchased. If due to market conditions or supply this just isn’t possible, you have our word that your replacement device will be of like features and quality.
What's My Replacement Service Cost?
We'll collect a one-time replacement cost when your service request is accepted. Check our handy grid to see what your cost will be.
Filing service requests is easy with our online claims wizard.
Call us anytime Monday through Friday 8AM – 12AM ET, Saturday 8AM – 10PM and Sunday from 12PM - 10PM ET.
Our Customer Support number is (855) 562-1955