Service Request Affidavit
Our Customer Support number is
eSecuritelP.O. Box 03Alpharetta, GA 30009-9998
Fast, Easy and Secure is our motto. We're backed by two A rated insurers and serve 4 million subscribers.
So when you accidentally leave your phone on the roof of your car or wash it along with the dishes, we’ve got you covered.
Our highly trained Customer Care Team is ready to help. Give us a call and see why our subscribers would recommend us to family and friends.
Our extended call center hours and new operations means we’re faster than ever! We’ll get your mobile life back on track in no time flat.
Welcome to the TELUS Device Protection Program powered by eSecuritel.
This program has not been available for enrollment since June 2014.
If you file an approved service request, you’ll pay a one-time service fee when your replacement is authorized, dependent upon the make and model of your phone.
Our comprehensive coverage includes an impressive range of unexpected incidents, including malfunction (after the manufacturer’s warranty), damage, loss, or theft. Coverage varies by region.
We've made the replacement process a breeze. Call our Customer Care Center at 866-281-4537.
"Really happy to have this protection program. It’s worth every penny!"
– Erika V.
“Your reps made this process stress-free! Thank you!”
– Rick H.
“Very pleased with the knowledge and timeliness on getting the replacement device to us. Thanks!”
– Danielle S.
What Are Your Customer Service Hours?
Our friendly representatives are here to assist. Call our Customer Care Center Monday through Friday 8am to midnight ET, Saturday 8am to 10pm ET and Sunday noon to 10pm ET.
Will My Replacement Device Be The Same Model?
Our goal is to give you the same make and model that you purchased. We may fulfill service requests with like- kind and quality devices of the same or newer model. As a result, colour, brand, model, features and accessory compatibility are not guaranteed.
What’s My Replacement Service Fee?
We’ll collect a one-time replacement fee when your service request is accepted. Check our handy grid to see what your fee will be.
Filing service requests is easy.
Call us anytime Monday through Friday 8am to midnight ET, Saturday 8am to 10pm ET and Sunday noon to 10pm ET.
Our Customer Support number is 866-281-4537