Questions About Your Program

How much does it cost?

{{fee1}} Subscribers enrolled in eSecuritel's Enhanced Mobile Protection pay a monthly premium of $7.99 or $11.99. Please note that a one-time deductible is also required when your claim is approved and a replacement is authorized. View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a claim?

If your phone or device is {{demagedescription}} file a claim.

How do I file a claim?

Our claims process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claims page.

If I receive a replacement phone as the result of an approved claim, am I insured for the new phone or device?

Yes, but it’s possible that the premium and deductible could change depending on the new retail price of your device. Please refer to your program guide for more details.

What does my policy cover?

The {{comporprogramname}} covers devices that are {{covers}}.

How many claims am I allowed?

customers are limited to {{claimstep3bp1}} claims in any rolling 12-month period.

When can I enroll in insurance?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. {{programoverview}} Please note that your device must be fully operational at the time of program activation in order to enroll.

Will I get the same phone for an approved claim?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

Am I required to pay a deductible before I get my replacement phone?

Yes. You are required to pay a one-time deductible for each approved claim. For your exact deductible, log in to your personal account and navigate to Program Summary.

How do I cancel coverage?

Contact your service provider directly. They will help you change or cancel your coverage.

What should I do with my damaged device?

If your phone was accidentally damaged and your claim is approved, you’ll need to ship us your broken device. Shipping instructions and packing materials for returning the claimed equipment will be included with the return device we send you. Be sure to act quickly! Failure to do so within 30 days may result in equipment and processing fees of up to the full retail price of your device.

Questions About This Website

What can I do online?

Lots! You can check your premium and deductible, look up your phone’s make and model, start a claim, and track it from start to finish.

Get started by setting up an online profile. Simply create a user name and password at the Manage My Account page.

How do I set up my personal account?

1) Make sure you are at the correct website. The URL should be {{DefaultPortalAlias}}. You can also check the logo in the upper left-hand column.
2) Visit the Registration Page and enter your wireless number.

How do I change my personal information?

Log on to Manage My Account and select Update Account from the left hand menu. A pop up screen will allow you to update your profile information.

How do I find my phone’s make and model?

Your phone information is available under the Plan Devices section of the Manage My Account page.

How do I retrieve my lost password or username?

To retrieve your profile information or reset your password, visit the Forgot/Reset Password page.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call the Customer Care Center at {{hours}}.


Will the NQ Security features included with Enhanced Mobile Protection work on my Android or iPhone?

While NQ Mobile Security works on both kinds of devices, the features may vary between Android and iOS supported devices.

I didn't receive my activation code. What do I do?

Activation codes will be sent via SMS to the phone number you provided within 24 hours of subscription. In the event your activation was not sent, please contact NQ Customer Support at 1(855) 677-8776 or email

I received a replacement phone, but my new phone does not have NQ Mobile Security installed. How do I get it?

Please contact NQ Customer Support at 1(855) 677-8776 or email

What security features are included with eSecuritel's NQ Bundled Offering?

Guard your device against viruses, malware, phishing and other mobile threats with NQ Mobile's award winning security features. Locate, lock and wipe your stolen device, block spam, keep your device running at optimum speed, and enjoy safe browsing all with one easy-to-use app. Visit our NQ page to learn more.